How To Get Data From Servicenow Using C#

For full visibility into the business, companies replicate ServiceNow data to a information lake, enabling business intelligence, analytics, and motorcar learning.

At your business, requests for admission to that data can come from whatever number of sources, including company leadership. When you lot make real-time information available, decision-makers at your business organization do their jobs better.

Why Extract ServiceNow Data?

But do you lot really need to extract the data from ServiceNow? What if stakeholders just access the data from within ServiceNow? Companies replicate ITSM information to their information lakes for a variety of reasons.

Seeing the big picture. When you lot combine ServiceNow data with data from other tools in your business organization, yous become a more than complete view of the business. Just extracting that data is hard. When you move massive amounts of information, it can create lamentable performance slumps on the production instance – which leads to the next indicate.

Preserving functioning. When you report from a database, there are no operation hits on the ServiceNow production instance. Users of ServiceNow throughout the company can continue their activeness as usual. Running massive reports on ServiceNow data doesn't have to affect the ServiceNow instance if that data has already been moved to your data lake.

Using familiar and powerful BI tools. Your BI team is already familiar with their best-of-brood tool – peradventure Tableau or Power BI. Some organizations really brand utilise of many reporting tools that perform queries on the data lake. You can avoid forcing cultural change by letting departments continue using the tools they love.

How Can I Extract ServiceNow Information?

Many companies start out by building their own integration from ServiceNow to a database. Only these spider web-services integrations don't let a growing business organization scale.

They pause when the company updates ServiceNow or the integration developer leaves the business organisation – and takes their noesis with them.
They cause data loss – because web services aren't usually designed to handle outages.
They often don't comply with new security and privacy rules.
They cause performance hits on ServiceNow. To avoid interruptions, companies effort to schedule data transfers during off hours. Simply now, you're conducting BI and analytics on obsolete data. Stakeholders demand real-time information.

A growing company may look to a vendor that sells an integration toolkit. But because they employ web services as well, they have many of the aforementioned problems equally building it yourself. And after all, with i of these vendors, you're all the same building the integration yourself – but with larger parts.

The best approach is creating automated connections that utilise "push button" data streaming. This method, controlled natively within ServiceNow, has minimal operation impact on ServiceNow. And information technology allows y'all to report on massive volumes of data.

Using a message queue, this arroyo too avoids requiring that data endpoints be online perpetually. So there's no take a chance of data loss if one of the endpoints has an outage.

Extraction in Action

After Accenture moved from their on-premise database with Remedy to their ServiceNow cloud solution, they needed a solution for extracting ServiceNow data without impacting the operation of ServiceNow. They also needed to combine information from both ServiceNow and other tools.

"We immediately needed to figure out a way to intelligently, and with as niggling performance bear on as possible, get the information out," says Jeff Lowenthal, Enterprise Architect for Accenture.

Accenture signed on for an automation solution that lets them offer real-time ServiceNow reporting of over 100 million records per calendar month – without performance impacts on ServiceNow.

Perspectium DataSync lets you lot motion incredible amounts of data without operation impacts on ServiceNow. Learn more nearly Perspectium DataSync for extracting ServiceNow information.